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Harry S. Truman Memorial Veterans’ Hospital


Lesbian, Gay, Bisexual & Transgender (LGBT) Veterans

 LGBT Veterans Truman VA Logo

All Veterans are welcome here.

An estimated one million Veterans identify as lesbian, gay, bisexual, or transgender (LGBT), and have served America with honor and distinction, though too often at the cost of being their authentic selves.

Now, with the repeal of “Don’t Ask, Don’t Tell” in 2011 and the 2016 end of the prohibition against military service by transgender people, the number of LGBT Veterans receiving their healthcare from the VA will continue to grow. 

Truman VA recognizes that LGBT Veterans face increased health risks and unique challenges in accessing quality health care. We are implementing policies, provider-education programs, and services to ensure high-quality, patient-centered care for LGBT Veterans, delivered in a safe, supportive, and respectful environment throughout the hospital and our community based clinics.

Truman VA is committed to equality.

LGBT Equality Index

In 2014, 2015, and 2016, Truman VA was recognized as a Leader in LGBT Health Equality by the Human Rights Campaign Health Care Equality Index.  Click here to visit the HEI website* to learn about the Core Four Leader Criteria on which health care systems are rated.

 *Link will take you outside of the Department of Veterans Affairs website. VA does not endorse and is not responsible for the content of linked websites. The link will open in a new window

 Look for the logo…

Safe Zone Logo

The Truman VA Safe Zone Program

Truman VA healthcare providers and other employees who participate in the Safe Zone Program are committed to promoting awareness and support of, and respect for, lesbian, gay, bisexual, and transgender Veteran patients, their families, and hospital/CBOC employees. If you see the logo, you know that person is an ally.

Policies - Patients & Families

· Our Patient Non-Discrimination Policy specifically prohibits discrimination based on sexual orientation or gender identity (actual and perceived).

· The Truman VA Visitation Policy allows for a same-sex partner, family member, friend, or other individual to be present with the patient for emotional support during the course of their stay. Same-sex partners are recognized as the patient’s family, even if the partners are not legally married. 

· Advance Directives: As a patient, you may designate any person as a decision-maker for care should you become unable to make these decisions yourself. This includes designating a same-sex partner as a surrogate decision maker. Advanced Directive agents are chosen by the Veteran and do not need to be biologically related. Please inform staff if you desire to create an Advance Directive.

· Documentation in medical records: Truman VA maintains the confidentiality of information about gender identity, sexual orientation, and sexual behavior, as it does with all other private health information. We encourage you to inform your healthcare provider of your sexual orientation/gender identity so appropriate care can be provided.

· Changing your name and/or sex in your medical record: There are established procedures for changing your name and sex within your medical record. If you would like a copy of the fact sheet on how to change your name and/or sex in CPRS, please let your health care provider know so they can obtain a copy for you.

· Definition of Family: Truman VA defines “family” as any person(s) who plays a significant role in an individual’s life. This may include individual(s) not legally related to the individual. Members of “family” include spouses, domestic partners, and both different-sex and same-sex significant others.


LGBT Veteran Care Coordinator (VCC) Program

The LGBT Veteran Care Coordinator is a clinician who assists LGBT Veterans in navigating through the VA healthcare system, provides community resources, and facilitates LGBT Veteran programs. The LGBT VCC also serves as a point of contact, source of information, advocate, and problem-solver for LGBT Veteran-related healthcare issues at Truman VA and associated CBOCs.

The Truman VA LGBT Veteran Care Coordinator is Beth Hager-Harrison-Prado, LCSW; she can be reached at (573) 814-6000, ext. 53493; by email at; or via secure messaging in My HealtheVet (for Veterans).

 Concerns and/or Complaints

If you feel you are not being provided with compassionate care at Harry S. Truman Memorial Veterans’ Hospital, we encourage you to make your concerns known to your healthcare provider and/or the Patient Advocate.

If you have any questions or concerns that are not about a specific Service Line, please contact Jessica Hickem, EEO Manager, at (573) 814-6316, or Beth Hager-Harrison-Prado, LCSW, LGBT Veteran Care Coordinator/EEOC LGBT Program Manager, at (573) 814-6000, ext. 53493.

Contact Info


  • Truman VA

Contact Number(s)

  • 573-814-6000 Ext. 53493

Hours of Operation

  • 8am-4:30pm, M-F