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Harry S. Truman Memorial Veterans’ Hospital

 

Customer Service

Patient Advocate

Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a Veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact our highly-skilled patient advocate listed below who will be eager to help you with your concern in a timely manner.

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Marilyn Thomas

Patient Advocate
573-814-6594

 
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

We strive to always provide the highest quality of care to the Veterans of our nation who call this area home. We have established several additional programs to assist you with specific needs or questions.

For a listing of additional contacts, please visit our phone directory.

No matter which service you visit when you come to Truman VA, you will always be able to find one of our many service partners. Service officers are located on the fifth floor of the medical center. The service officers can help address and resolve your concern at the point of contact.

Star Award

Your feedback about the care and services you receive while in the medical center provides us an opportunity to make changes and improvements. There are customer service 'STAR Award' comment cards located by the main elevators on each floor of the facility for you to express a concern, make a suggestion or give a compliment. After the card is completed, place it on the 'STAR Award' bulletin board located on the first floor.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.